CMA's Customer Care Center

Our team of highly trained support professionals are responsible for the creation, tracking, and resolution of all issues pertaining to the program integrity for the customers using our software products. CMA uses industry-standard issue tracking software to record call information, manage follow-up and call escalation, and to generate reports ensuring superior service.

Our customer care center operates from 7:30am - 9:00pm EST. Our representatives provide support to the customers of our WIC applications and our HR^net Suite.

To report a problem to the Customer Care Center:

• Call 1-888-432-9225 and follow the prompts. If all lines are busy, stay in the queue for the next Customer Care Center representative or leave a message and your call will be returned. Our message line is monitored periodically throughout the day to retrieve messages left by users.
• Send an email to the Customer Care Center describing your application issue.
• Create an electronic ticket using CMA's Customer Care Center ticket tracking system, Footprints.